The National Literacy Trust is a member of the Fundraising Standards Board (FRSB) and has made a public promise to adhere to best practice, honesty, transparency, clarity and accountability in all fundraising activity. This should enable you to donate with confidence.
Our fundraising promise to you
- We are committed to high standards
- We are honest and open
- We are clear
- We are respectful
- We are fair and reasonable
- We are accountable
Should you have any concerns about the way we fundraise we encourage you to contact us with your feedback. We have a robust complaints policy but if you are unsatisfied with the way we handle your concerns about our fundraising, you can also contact the independent regulator, the FRSB.
If you have any questions about our fundraising please call 020 7587 1842 or email us at support@literacytrust.org.uk.