The National Literacy Trust is a member of the Fundraising Standards Board (FRSB) and has made a public promise to adhere to best practice, honesty, transparency, clarity and accountability in all fundraising activity. This should enable you to donate with confidence.
- Our fundraising promise to you
- We are committed to high standards
- We are honest and open
- We are clear
- We are respectful
- We are fair and reasonable
- We are accountable
Should you have any concerns about the way we fundraise we encourage you to contact us with your feedback. We have a robust complaints procedure but if you are unsatisfied with the way we handle your concerns, you can also contact the independent regulator, the FRSB.
To make a complaint, please call 020 7587 1842 or email us at firstname.lastname@example.org.