Give with confidence: our fundraising promise

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The National Literacy Trust is a member of the Fundraising Standards Board (FRSB) and has made a public promise to adhere to best practice, honesty, transparency, clarity and accountability in all fundraising activity. This should enable you to donate with confidence.

  • Our fundraising promise to you
  • We are committed to high standards
  • We are honest and openFRSB logo
  • We are clear
  • We are respectful
  • We are fair and reasonable
  • We are accountable

Should you have any concerns about the way we fundraise we encourage you to contact us with your feedback. We have a robust complaints procedure but if you are unsatisfied with the way we handle your concerns, you can also contact the independent regulator, the FRSB.


To make a complaint, please call 020 7587 1842 or email us at support@literacytrust.org.uk.