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Complaints policy

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We are committed to providing excellent customer service to everyone who uses our services or is involved in our programmes, and to a process of continuous improvement. Our complaints policy is just one element of this.

We recognise that sometimes things go wrong, or mistakes are made. Our complaints policy outlines the procedures to follow to make a complaint and the internal procedures we will follow to manage the process.

Complaints should be sent in the first instance to to register them within the procedure. The Office Manager will send an acknowledgement that the complaint has been received.

Complaints policy
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