Support Officer

Key information about the role

Closing date: 10am, Wednesday 19 January 2022

Salary: £24,000 per year

Hours: Full-time, 35 hours per week

Contract: Permanent

Location: Based in London SW8 with scope for home and flexible working

Interviews: Wednesday 26 January 2022

We are on a mission to give children and young people from disadvantaged communities the literacy skills to succeed in life. You could join us to provide essential administrative support across our community programmes, fundraising and development.

What you’ll be doing

You will provide support across both our community programmes and development teams. Our community programmes are delivered across 15 targeted towns, cities and regions around the UK, providing a huge range of activities that support people with low literacy. This includes public events, programmes with schools, book gifting and media moments. Underpinning all our work is the expertise of our development team who engage with businesses, trusts and foundations, and high-net worth individuals to secure the income we need for our work.

You will provide vital administrative support across both teams. You will build knowledge of our community projects and partnerships, working closely with both our national team and our local Hub Managers. You will support event logistics, meetings and diary management, and book ordering processes, as well as financial processes, funder prospecting and research.

You will be based in our office in London, but will be able to work regularly from home, as well as occasional travel to support partnerships and events.

What we’re looking for

You will have excellent administration and organisation skills, and experience of working across a team, supporting meetings and taking minutes. You will also need customer relationship management skills and excellent written and spoken communications.

You will be comfortable working independently, at times under pressure, problem solving and managing deadlines. Experience of working in the charity or education sector, and with remote teams, would be an advantage, as would knowledge of schools and education systems in the UK.

Why our work is so vital

Poor literacy and resulting inequality is not inevitable. The National Literacy Trust improves the reading, writing, speaking and listening skills of those who need it most, giving them the best possible chance of success.

We make society fairer. Poor literacy creates social and economic inequality. The one in six adults in the UK with poor literacy earn less, are less likely to vote and more likely to experience health inequalities.

We enable social mobility. A child without literacy skills can’t succeed at school, and as an adult they will be locked out of the job market. The pattern is intergenerational and starts at birth.

Our work is targeted at communities with the highest levels of disadvantage and the lowest levels of literacy. We support thousands of schools and early years settings, bringing in wonderful partners like the Premier League and the nation’s best publishers who bring literacy alive. We campaign to make literacy a priority for our nation’s leaders. Our research and analysis make us the leading authority on literacy and drive our interventions.

What we offer you

As well as a competitive salary, we offer benefits including a generous leave allowance totalling 39 days (including bank holidays and office closure between Christmas and New Year), pension contributions of 8% of annual salary, a cycle to work scheme, employee assistance programme and other health and wellbeing benefits.

We support flexible working and promote a workplace where you can be yourself and contribute to our success, whoever you are.

Application details

Our people are our most important asset and we value and respect diversity in all its forms (seen and unseen). We particularly welcome applications from those from Black and Asian backgrounds, as well as candidates with disabilities and from the communities in which we work. We would like to increase representation of these groups among our staff as we know greater diversity will lead to an even greater impact for our work.

For more information and to apply, download the files below.

Please also complete our online equal opportunities monitoring form when you submit your application.

Unfortunately, we are unable to respond individually to applications so if you have not heard from us by the advertised interview date, this means we have not been able to shortlist your application this time.

Please note we do not accept CVs. No agencies or recruitment sites.